At win96, we take the privacy of every player in the Philippines seriously. This Privacy Policy explains what personal information we collect when you use our platform, how that information is stored and used, and what rights you have over your own data. Reading through this page gives you a clear picture of our commitment to keeping your details safe and your experience trustworthy.
A straightforward breakdown of every data category we handle, written in plain Philippine English for players across the Philippines.
The personal details gathered when you use win96
When you register an account on win96, we collect basic personal details including your full name, date of birth, email address, and a username of your choice so that we can create and maintain your player profile. During the verification process, which is required before you can make withdrawals, we may also ask for a government-issued identification document such as a Philippine national ID, passport, or driver's licence to confirm your identity and age. Payment-related information — such as your e-wallet account reference or bank account details — is collected when you process a deposit or withdrawal, and is used solely to complete that transaction securely in Philippine pesos. We also collect technical information automatically when you browse the platform, including your device type, browser version, operating system, IP address, and session timestamps, which help us keep the platform stable and secure for all players. Any messages you send to our support team are retained so that we can follow up on your queries and improve the quality of assistance we provide over time.
The specific purposes behind every piece of data we process
The primary reason we collect your personal information is to operate your account and deliver the services you signed up for on win96, including processing deposits and withdrawals in Philippine pesos, enabling gameplay, and applying any promotions you have opted into from our Promotions page. We use identity and age verification data to meet our obligations around responsible gaming and to prevent minors from accessing the platform, which is a core part of our commitment to player safety across the Philippines. Technical and usage data is analysed to identify bugs, improve platform performance, and detect unusual activity that may indicate fraud or unauthorised access — none of this analysis is shared externally in a form that could identify you as an individual. Where you have given consent, we may use your contact details to send you information about new games, seasonal offers, or updates to our services, and you can withdraw that consent at any time by reaching out to our support team. We do not use your personal data to make automated decisions that have a significant legal or material effect on you without a human review step in place.
When and to whom your data may be passed on
win96 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data belongs to you, and we treat it that way. We work with a small number of trusted service providers who assist us in operating the platform, such as payment processors who handle your peso transactions and technology partners who help maintain platform security; these providers are contractually required to handle your data only for the purposes we specify and to maintain appropriate security standards. In the event that we are required to do so by applicable Philippine law or a lawful order from a government authority, we may disclose personal data to comply with that legal obligation, and we will notify you where permitted by law. If win96 undergoes a business restructure or acquisition, your data may be transferred as part of that process, but the incoming party would be bound by the same privacy commitments described in this Policy. We will never disclose your payment account details to another player or to any party not involved in processing your transaction.
How we keep your information safe on our systems
All personal data collected by win96 is stored on secured servers with access restricted to authorised personnel only, and we apply industry-standard encryption protocols to protect data both in transit and at rest. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited, and any third-party service providers with access to your data are held to the same security standards through our contractual agreements with them. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain the incident and prevent further exposure. Passwords are stored in a hashed format and are never visible to our staff in plain text — if you forget your password, our system will issue a reset link rather than revealing your original credentials. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet any legal retention obligations; once data is no longer required, it is securely deleted from our systems.
What you can request regarding your own personal data
As a registered player on win96, you have the right to request a copy of the personal data we hold about you at any time, and we will provide it in a clear and accessible format within a reasonable timeframe. If any of your personal details are inaccurate or out of date — such as a change of email address or contact number — you can update them directly in your account settings or request a correction through our support team. You have the right to request the deletion of your account and associated personal data, subject to any legal obligations that require us to retain certain records for a defined period, such as financial transaction history. If you no longer wish to receive marketing communications from us, you can opt out at any time without affecting your ability to continue using the platform or accessing the Games and Casino sections. For any privacy-related query or request that is not covered in this Policy, please refer to our FAQ page for guidance on how to get in touch with the appropriate team.
How small data files help us run a better platform
win96 uses cookies — small text files stored on your device — to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly across different browsers and mobile devices commonly used in the Philippines. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that report your browsing behaviour to external advertisers, so your activity on win96 stays within our platform. You can manage or disable cookies through your browser settings at any time, though disabling certain cookies may affect how some features of the platform function, such as staying signed in or loading saved preferences. By continuing to use the win96 platform after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this Privacy Policy.
How and when this Privacy Policy may change
This Privacy Policy may be updated from time to time to reflect changes in how we operate, new legal requirements applicable in the Philippines, or improvements to the way we protect your data — and the most current version will always be available on this page with the date of last revision noted at the top. When we make significant changes that affect your rights or how we use your data, we will notify registered players via their account email or through a notice displayed on the platform. Continuing to use win96 after an updated Policy has been published constitutes your acceptance of the revised terms, so we encourage you to review this page periodically. If you disagree with any change to this Policy, you should discontinue use of the platform and contact support to discuss the closure of your account. Minor editorial corrections or clarifications that do not materially affect the meaning of the Policy may be made without a separate notification to players.
Short, plain-English answers to what players in the Philippines most commonly ask about data privacy on win96.
No — win96 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is used exclusively to operate your account, process transactions in Philippine pesos, and improve the platform experience. The only parties who ever access your data are trusted service providers who help us run the platform, and they are contractually bound to use it only for the tasks we assign them. If you have concerns about a specific use of your data, the FAQ page is a good starting point for getting further clarification from our team.
You can request a copy of your personal data by contacting our support team directly — details on how to reach us are available on the FAQ page. We will respond within a reasonable timeframe and provide your data in a clear, accessible format. This includes the account information you provided at registration, your transaction history, and any other personal details we hold on file. There is no charge for a standard data access request, and submitting one does not affect your account status or access to the platform in any way.
Yes, you can request account deletion and the removal of your personal data by contacting our support team. Once your request is processed, we will delete your profile and associated data, with the exception of records we are legally required to retain — such as financial transaction logs, which may need to be kept for a defined period under applicable regulations in the Philippines. Before submitting a deletion request, make sure you have withdrawn any remaining balance from your account, as this cannot be processed after the account is closed. Full details on the account closure process are available on the FAQ page.
You can opt out of marketing communications at any time by contacting our support team and requesting to be removed from our mailing list — your preference will be updated promptly and you will no longer receive promotional emails. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts, which are sent regardless of your marketing preference because they relate directly to your account activity. Your access to the platform, including the full Games library and Casino section, is completely unaffected by your marketing communication preferences.
If anything in this Privacy Policy is unclear, our support team is ready to assist. You can also check the FAQ page for quick answers, or log in to manage your account preferences directly.